How to write a retail management resume (with examples)

How to write a retail management resume (with examples)If youve dipped your toe in the retail worldand found that it might be the best long-term choice for you, congratulations Once you put in your time as an associate and start to rise through the ranks, it can be a great career path. (And if you have the patience and steely personality to absprache with whatever the public throws your way, youre extra equipped.) But once youve made the decision to continue along the retail advancement path, its important to put togetzu sichbei the best possible application packageincluding your resume. googletag.cmd.push(function() googletag.display(div-gpt-ad-1472832672400-0) ) Lets look at three different retail management candidate resumes, starting with Joe, whos seeking an assistant management position to start rising through the ranks.Joe Chung1212 Elm StreetHartford, CT 87878(111) 555-6666JChung145emaildomain.comExperienced retail associate looking to bring increasing leadership and strong customer tafelgeschirr focus to an assistant manager position at Big Box Store.Key SkillsTeam leadership and motivationCustomer serviceCreative absatzwirtschaft and merchandisingManaging POS softwareUsing innovative inventory and merchandise tracking methods to reduce loss and increase accuracyTraining and encouraging gruppe membersWork ExperienceSenior Sales Associate June 2014 presentBig Sports Inc. Hartford, CTCo-managed a staff of 15 associates at a large sporting goods store.Coached and motivated team members to maximize performance to meet ausverkauf goals set by senior management.Excelled in sales and customer service role, fruchtwein recently meeting 110% of 2016s in-store sales goal.Interacted with customers on a daily basis with highly positive feedback.Recruited and interviewed new employees for the store.Coordinated weekly merchandise floor moves to advertise new promotions and products.Singled out as employee of the month three times from 2 014 present.Promoted from entry-level position with increasing levels of responsibility.Retail Sales Associate February 2012 June 2014Bullseye Stores East Hartford, CTProvided top-notch customer services as a retail associate at a large sporting goods store.Provided enthusiastic, courteous service to all customers.Conducted cash and leistungspunkt transactions to complete customer purchases, and balanced drawer at the end of each shift.Worked with customers to improve their shopping experience, including making educated product recommendations.Assisted in stocking, inventory, merchandising konzept, and implementation.Customer Service Representative January 2011 February 2012Crane and Sons Hardware Hartford, CTServed as customer service ambassador for a small hardware store chain.Helped customers troubleshoot product queries or service requests, specializing in complex customer issues.Served as an escalation point for customer feedback and compla ints.Managed customer inquiries via phone, instant messaging platform, and social media.Worked to develop and maintain the company brand with customers, as well as build customer loyalty.EducationGrover Cleveland College, Hartford, CTAssociates degree in Business Administration, 2016download this resume in ms wordAs someone who has retail experience but wants to move up, Joes resume needs to walk a fine line between experience and skills. To that end, he puts his top managerial skills up top, and follows them with his experience. He only has a few years of retail under his belt, but he makes sure to showcase how his skills and responsibilities have grown and developed in his time as a sales associate. Again, he wants to emphasize that hes ready for more, so instead of including a laundry list of his tasks as an associate, he lists points that emphasize the skills he listed in the first section of the resume.Next up is Annie, who is already a store manager, and wants to move to a job at the corporate level.Annie Frankenstein2009 Bergen StreetChicago, IL 12121111-222-3333AFrankensteinemaildomain.comTop-performing retail sales manager with more than ten years of experience, known for excellent customer service and teamwork, seeking to leverage experience and leadership skills into a talent development and retention role with Fab Beauty, Inc.KEY SKILLSProven track record of mobilizing team members to increase salesCommitment to store branding and messagingDesigning and implementing team-building exercises to maximize employee retention and satisfactionFocusing on how to best meet customer needs, and working with team members to provide a high-quality customer experienceCreative merchandisingBilingual customer service (English and Spanish)Loss prevention expertiseExcellent communication skillsRETAIL EXPERIENCEChloe Vanderhoot, Chicago, IL National designer retail clothing storeStore Manager, April 2013 presentHire, train, and motivate team members who consistently meet and exceed sales goals set by senior management.Increased in-store sales an average of 8% per quarter in one year by redesigning displays, improving signage, and enhancing customer service.Implemented a security program that decreased store losses by more than 10% over the past three years.Design and implement in-store displays to maximize customer traffic and retention.Accurately and efficiently manage store inventory processes.Perform store opening and closing procedures.Retail Sales Associate, June 2008 April 2013Provided proactive, courteous customer service.Conducted cash and credit transactions to complete customer purchases, and balanced drawer at the end of each shift.Processed returns and handled customer feedback.Assisted in stocking, inventory, display design and implementation, and store opening/closing processes.ACCOMPLISHMENTS/AWARDSConsistently received excellent ratings on annual performance reviews and customer surveys.Won Chloe Vanderhoots Associate of the M onth award (March 2013)EDUCATIONMemorial High School, Evanston, ILHigh School DiplomaTECHNOLOGY SKILLSMS Word and ExcelPOS softwareGraphic design programs (InDesign, Adobe Illustrator)download this resume in ms wordAnnie wants to convey a very particular message with zu sich resumespecifically, that she is committed to developing and keeping team members, while increasing productivity and keeping corporate goals in mind. Because shes seeking a job wzu siche shed be out of the store and working with team members, thats where she puts her focusrather than all the minutiae of managing a retail store. Her skills are featured prominently to show where her priorities are before going into her work experience. She may have older jobs that are not relevant to her current employment priorities, so she makes sure to label her experience section as retail-specific. This tells the reader there may be other jobs in her history, which can explain in an interview. Another option would be to includ e an Other Work Experience section at the end and briefly listing previous jobs. However, because Annie is tailoring her resume for a specific job opening, she wants to include only the most relevant information.Last but not least, we have Lee, a retail associate who wants to become a buyer for her store.Lee Smith14 Bay Park DriveNew Paltz, NY, 90909(222)222-2222LSmithemaildomain.comSAVVY TREND-SPOTTER, MANAGER, AND BRAND BUILDERSUMMARYTrack record of increasing sales of particular productsAbility to work with customers and data to determine which products will sellStrong eye for detail and quality to provide customers with the best products and experiencesExperienced retail professional focused on customer outcomes and company goalsWORK EXPERIENCEHome ExpertsStore Manager8/2010 presentManage daily operations for the Westchester County location of the national home goods department store, responsible for more than $13 million in annual revenue.Creatively design store displays to ma ximize visibility and customer interaction, particularly for holidays and special in-store sales.Manage merchandise selections for store weekly promotions.Make decisions about inventory and merchandising, to align with larger sales goals set by corporate HQ.Hire, train, and develop talent at every level in the store.Field customer service issues, and work with both customers and team members to resolve.Manage complex inventory with great accuracy and an unfailing attention to detail.Bed, Bath, WhateverRetail Merchandising Associate2/2007 7/2010Contributed to team sales by placing merchandise for maximum visual impact.Worked with managers to determine and meet sales goals.Continuously maintained and revamped merchandise sitzordnung.Maintained cleanliness and organization of my sales areas.Managed unloading and placement of merchandise, with attention to displays and best practices.Monitored sale and price promotions.Performed detailed inventory.SKILLSSuperior organizational skillsB udget forecasting and implementationStrong customer focusInventory managementIntuitive people skillsEDUCATIONBrody CollegeBachelors Degree, Retail Merchandising (in process expected completion Summer 2018)College of New YorkAssociates Degree, Fashion Merchandisingdownload this resume in ms wordLee creates a narrative for her resume by using a bold, to-the-point headline, followed by a resume summary. This lets her show the points about her career that she most wants the reader to understand, followed up by experience bullet points that support them. In her resume, there are two main themes her ability to manage products and use her skills and merchandising experience to increase sales and match what customers want. There are no irrelevant jobs included in her resume, and every section of it supports her goal of moving into a management-level buyer position.

How Should You Handle Work Emails When Youre On Vacation

How Should You Handle Work Emails When Youre On Vacation Weve talked about themother/manager syndrome before the managerial style women will sometimes use, typically toward male colleagues and subordinates, in which they adopt a motherly manner of relating to employees and in which they assume office housework. That housework means erson-oriented tasks, usually unrelated to ones actual job description, that add up over time and consume the bulk of a womansday.Think the woman in the office who buys coffee for everyone, who helps plan happy hurs just to get everyone together and who handles her colleagues schedules when theyre too wrapped up in other work despite having her own work actually delineated in her contract.So what happens when that women takes off on vacation? While shes allowed to utilize her paid time off and be completely off, we all have a hard time actually unplugging. This is largely because were a culture of self-prescribed work martyrs, encumbered by the idea tha t no one could do our jobs while were away. For the office mom, the anxiety of taking time off is only exacerbated by the fact that colleagues depend on them to handle every little task.We know that women can be wrongly penalized for putting these off, and we know that its often easier said than done to turn down someones ask for help. So how should women handle those office housework emails and calls for help while theyre supposed to be on vacation? We asked some experts, and heres what they had to say1. Simply Stop ReplyingI think a lot of us fall into the trap of checking our work emails when were on vacation because thats just what we do, says Meghann Isgan, Team Success Manager for Readers.com. If theres no clear directive from your babo that you should be responding to emails while youre sitting on the beach, allow yourself to truly have a break. The non-urgent things will either be taken care of by someone else, or will be waiting for you when you get back. Constantly being a vailable sets the tone both for yourself and for the people you work with that you will always make time for those things.I promise, if something is falling aparte and youre urgently needed, your company will find a way to reach you In the meantime, enjoy the time away and stop replying to the emails.2. Call in Helpers Before You GoResisting the urge or the feeling of necessity to do office housework on vacation is difficult I find that through careful planning, mindfulness and setting boundaries, women can focus on their self-care, says Coreyne Woodman-Holoubek, head of HR Services and co-owner of Contracted Leadership.First, plan who will respond and to what work queries will they respond to in your absence. This may mean asking multiple people to assist you. Offer to do the same when they go on vacation or need backup when they are trying to make a deadline. In this way, you are creating a mutually beneficial agreement. Communicate your back-up plan to your customers, peers, col leagues and boss ahead of time in person and via email. Put this information on your intern office and out-of-office email response.3. Set Strong Boundaries of When Youll Actually Be AvailableI strongly encourage my clients to take a vacation where they can really unplug and fill up their energy barrels, says Elene Cafasso, founder and head coach of Enerpace Executive Coaching. I know that its unrealistic for some jobs to assume they will be completely out of contact. So then the goal becomes maximizing vacation time and minimizing work time. The women leaders who do this best set are those that enforce very strong boundaries around when they will and will leid be available.Men are usually mora able to ignore the stuff in their inbox and projects on their plate that dont fit into their top priorities. Women try to do it all even while on vacation, even if its bedrngnis part of their job description. At the end of the day, its my responsibility to care for myself, my family and my c areer.4. Understand Your Companys Culture and Address Emails AccordinglyUnequal expectations and treatment of men and women in the workplace is a diversity issue that needs to be continually addressed, says Stan Kimer, President of Total Engagement Consulting by Kimer. In terms of women often being called for minor questions or items while on vacation, I would first recommend that women study their corporate culture is it one they routinely expect everyone to be on call 24/7 even while on vacation, or is the culture one where leaders understand that time away from the office is needed to recharge oneself so they can come back even more productive?If it is a corporate culture that values time away, I would recommend that women stage the discussion in such a way where it shows value to the company, saying something like, I truly would appreciate it if you only contact me while I am vacation with extremely urgent items. This time away is important for both me and the company it is im portant for me to refresh myself so I can return to the office even more enthused and productive. I do hope you can understand that.5. Be Aware that These Calls Can UsuallyWaitI am the owner and creative director of CreativeDevelopmentAgency.com, a full-service PR firm in New York City, and I always get stuck with calls/emails while on vacation, says Kristin Marquet. However, Ive gotten better over the years because Ive learned that rarely anything is an emergency and that my assistant can handle it in most cases.6. Just Say NoIf you do take on office housework, you need to do what you can to make sure it isnt taking over your actual paid work and that you are not being taken advantage of, says Laura Hall, absatzwirtschaft executive at Shiply. If youre going on vacation, you need to make it clear that your work phone will be off and you will not be looking at emails while youre gone.If you worry that the work still needs to be taken care of, arrange for someone to handle these tasks while you are away make sure there is a handover period so everyone knows what needs to be done in good time, and what tasks are priorities and what can wait. You will be respected for thinking ahead and, if you are penalized, then this is not a healthy work environment. You should not have to work on vacation, so dont let yourself be taken advantage of.7. Let Your Colleagues Know That You Wont Be ResponsiveIt is not unprofessional or uncooperative for an employee to ask that their colleagues respect their time off work, says Steve Pritchard, HR consultant for giffgaff. Set up an out-of-office automatic response to emails, letting people know when you will be back in the office to read the message. It is a good idea to refer them to a colleague who is capable of dealing with the enquiry in your absence.Before going on vacation, you could inform your colleagues that you will not be checking your emails and request that they only call you in case of an emergency that cannot wait unt il you return. This shows that you are not being difficult or indifferent to the companys needs but, at the same time, you want to be able to enjoy your time off without worrying that you will be receiving calls and emails every 10 minutes.8. Understand the True Meaning of Self-AdvocacyIt is the capacity to speak on ones behalf in an enlightened self-interest way and not the selfish way, says Sucheta Kamath, founder and CEO of Cerebral Matters. Women tend to over-correct themselves by taking on too much in effort to appear cooperative and avoid the perception of being irresponsible or an anti-team player.Women might want to consider asking what is it that others need from her rather than volunteering herself, curbing the impulse to take on responsibilities by saying, let me check with calendar and landsee how far I am with my current project, and making a schedule for chore duties for the office just as you would do for the home.9. Remember Your Need to RechargeWomen more times than not (and Im including myself in this group) tend to feel obligated to work while out on vacation, says Laurie Brednich of HR Company Store, LLC. Sometimes its company culture (work martyrs), sometimes its their own internal mechanisms that make them feel they must work while on vacation, and sometimes they are just bored on vacation and have nothing better to do.The reality is, its not necessary at all. Unless you are in a position where you are literally the only one who can perform such a task then it can wait or your office will figure it out Recharging, relaxing and resting are the reasons employers offer vacation. Real leaders understand for employees to perform at their peak they need time each year to reset their hearts and minds and refocus.10. Know Your Worth and Dont Sell Yourself ShortIf you dont set limits, people will continue to overstep and leave you doing the office housework, says Tashieka Brewer, publicist as Melange PR. Communicate how you will be handling work e mails and calls prior to your vacation and stick to it.If you are only checking email one time a day, only check one time a day.If you are only communicating via email while on vacation and not taking calls, dont move away from the vacation guidelines that you set prior to the vacation.Delegate emails to an assistant or colleague you trust to filter through to see what is a priority or time-sensitive while you are away and what can wait to be addressed when you get back. Keep email responses short and to the point by avoiding posing questions that do not have next steps.11. Identify the Issues You Should Normally HandleWomen often get called when they havent established ground rules and backup systems before they leave the office, says Robin Kowalchuk Burk MBA PhD, managing director of Analytic Decisions2, LLC.1. Identify which issues should be forwarded to you. Unless you are a junior staff member, there will be some. Clarify the issues or condition and document this for your staff , with a copy to your own boss.2. Identify other issues you normally handle. Assign an alternate to handle these and designate those that can wait until you return. Again, make sure your staff all get the memo, along with your boss. If your group regularly interacts with others inside the company, let key people know whom to contact in your absence.3. Realize that you are doing your team a favor by taking time to relax, refresh and re-energize. Make it clear you expect others to do so as well after coordinating their own backups with you.12. If All Else Fails, Blame it on Your ServiceEmployers are just beginning to realize the folly of interrupting much needed away time, but women often feel guilty if they dont stay plugged in, says Lynda Spiegal, HR professional and founder of Rising Star Resumes. If you have a boss who views your vacation as time away from the office, but not from work, try a pre-emptive strike. Before you leave, announce that your destination has really poor cel l service and no Wi-Fi. That worked for me multiple times.--AnnaMarie Houlis is a multimedia journalist and an adventure aficionado with a keen cultural curiosity and an affinity for solo travel. Shes an editor by day and a travel blogger at HerReport.org by night.